What happens if carbonite goes out of business

Tell us about yourself. What is the main reason for your visit today? Did you find what you were looking for? What is your comfort level with computers? Select an option I'm very comfortable with computers I'm okay with computers I'm uncomfortable around computers.

How often do you visit the Carbonite Support site? How satisfied are you with The layout of the site and articles? The ease of finding information? The overall support site? Select an option I'm very comfortable with computers I'm okay with computers I'm uncomfortable around computers. How often do you visit the Carbonite Support site? How satisfied are you with The layout of the site and articles? The ease of finding information? The overall support site? How likely are you to self-serve in the future?

Email address. Support Help. Restore: The act of downloading your backed up files from our servers to your computer. Back up: The act of uploading a copy of your files to our servers for safekeeping. Backup: This is the copy of files that you've backed up to our servers. All Safe plans allow users to select 1 internal drive to backup.

Users on Plus and Prime may select an external hard drive for backup. For more information on how to manually add files, please reference our knowledge base articles for Windows and for Mac. With Carbonite Safe plans, there's no limit on your backup space. All Safe plans allow users to back up one PC.

One PC includes one internal hard drive. Our Plus and Prime plans allow you to back up all user files on one PC and one external hard drive. Automatic cloud backup for your photos, music, documents and more. Automatic cloud backup of your computer and external hard drive. With automatic video backup and the option to have a copy of your backup shipped to you anywhere in the United States, this is our most comprehensive solution for protecting home office and family computers.

Subscribe for longer and save. Need to back up a server? Try our Office Plans. Carbonite makes it really easy to restore your files when you need them. Whether you need a single file or all your files, the Carbonite restore manager will guide you through the process. Safe Prime customers also get the added benefit of having a copy of their backed up files shipped to them anywhere in the United States with our Courier Recovery service.

Our business and reputation depend on keeping your data safely backed up. We encrypt your files before they leave your computer and encrypt them again during transit to one of our data centers using the same security technology used in online banking and e-commerce transactions.

Your files remain encrypted on our servers, which are housed in state-of-the-art data centers that are guarded 24 hours a day, 7 days a week.

Find out more about what we do to keep your data safe. If you subscribe to Plus or Prime , you can include an external hard drive in your cloud backup. Carbonite will scan your external hard drive for files that are not already backed up online and will add those files to your backup.

Carbonite is cloud backup — not online storage. It is meant to be a backup of the files that are on your computer — not a place to store files in order to free up space on your hard drive. If you remove any file from your hard drive, we wait 30 days for you to recover it, and then we delete that file from our servers, too. There are a lot of companies that offer cloud backup, but Carbonite is unique for several reasons:.

Backup is the only thing we do — our only business. We're not a large corporation that decided to offer backup as another service — we're a company that was formed specifically to make cloud backup simple and available to everyone.

We make restoring your backed up files fast — and foolproof. Since you back up your files so that you can restore them when you need them the most, we've focused on making our restore process the easiest in the industry.

You can begin restoring files instantly — right from your desktop or from Carbonite. You don't need to wait for us to prepare your backed up files — they're always available and waiting to be recovered. Our automated Restore Manager feature walks you through the process. And if you ever need to shut down your computer or lose your Internet connection during a restore, Carbonite will pick up right where it left off once you're reconnected to the Internet. We give you easy access to your backed up files — anytime, anywhere.

We put no limits on your backup storage space. With all three Safe plans, you don't need to worry about choosing which of your files are important enough to back up and which you'll have to leave to chance; these plans give you as much space as you need for your backup.

Carbonite is designed to be simple and hassle-free, but if you ever have questions, or need customer support, we're here to help. We offer free support via phone, email and live chat. Our support channels are available to all our customers — even if you're in a free trial. This list includes, but is not limited to:. These file types will be included in your backup automatically if the files are saved in your Users folders.

If you have files stored outside your Users folders, you can manually add them to your backup or create a custom backup policy that suits your needs.

With Carbonite, you can also add files and folders located on your local external hard drive to your backup. To include an external hard drive in your backup on your Mac, it needs to be attached to the computer by a USB connection and formatted in the Extended Journaled format.

To include files on your external drive, please use one of the following Knowledge Base Articles:. This feature is only available on a Windows computer. When first adding a NAS device to your backup, it is prudent to configure your hibernation and sleep settings to ensure your workstation remains on and connected to the internet until the device is backed up to our servers.

For more detailed instructions on backing up a NAS device, please view this article. Carbonite offers a variety of options to help you restore your files. I can walk you through this process! Yes please, show me how! You can safely ignore these notices if you are aware that your computer has been turned off for 14 days or longer. Carbonite should resume backing up the next time you turn on your computer. Was this article helpful? Thank you for your Comments! Did using only this article resolve your issue?

Did you find the resolution within your first search? What other steps have you taken to resolve your issue? Was this article relevant to your issue? Do you still need to contact support?